Online shopping & cooling off

Lesson 4 of 12 in our free Consumer Rights guide: a 5-minute money game with the key points below.

This lesson is in the full version.

Free with a code from your uni, college, council, landlord or employer (worth £600/year). Lesson 1 of Consumer Rights is free for everyone.

Questions you'll answer

Mo's order arrives on day 0. Mo has 14 days to cancel, then 14 days to post it back. What's the latest day Mo could get it back to the seller?

Who usually pays return postage when you cancel an online order for change of mind?

A plain jumper in the wrong colour → Yes, cancel. Standard goods = standard 14-day cancellation.
A phone case printed with your own name → No, excluded. Personalised items are excluded.
A sealed lipstick you've opened and used → No, excluded. Sealed hygiene items lose the right once unsealed.
A pizza delivery → No, excluded. Perishable goods are excluded. You can't return half a pizza.
A desk lamp you've unboxed and checked works → Yes, cancel. You can handle items like you would in a shop. Just don't damage them.