Services, haircuts & digital stuff

Lesson 5 of 12 in our free Consumer Rights guide: a 5-minute money game with the key points below.

This lesson is in the full version.

Free with a code from your uni, college, council, landlord or employer (worth £600/year). Lesson 1 of Consumer Rights is free for everyone.

Questions you'll answer

The phone repair shop fixed Mo's screen, but now the camera doesn't work. What's Mo's first move?

A hair cut → Services. Someone doing work for you = a service.
A downloaded game → Digital content. Digital content. It must work and match its description.
A pair of jeans → Goods. Physical item = goods.
A phone screen repair → Services. The repair work is a service — the new screen part counts as goods too.
An e-book → Digital content. Digital content.
Fact: “If a digital download damages your device, the trader may have to repair it or compensate you.” — Faulty digital content that damages your device or other content can lead to a repair or compensation.
Myth: “Free apps are covered by exactly the same refund rights as paid ones.” — Most digital-content rights apply when you pay. Free content has fewer protections — though damage to your device can still count.
Fact: “If a service has no agreed price, it should be a reasonable price.” — No price agreed upfront? The law says it should be reasonable. Better still: agree the price first.