Warranties & your rights
Lesson 8 of 13 in our free Big Purchases guide: a 5-minute money game with the key points below.
This lesson is in the full version.
Free with a code from your uni, college, council, landlord or employer (worth £600/year). Lesson 1 of Big Purchases is free for everyone.
Got a code? Unlock this lesson
Questions you'll answer
Dex: 'Always buy the 3-year extended warranty, bro. Otherwise you've got zero protection.' Your take?
Quick facts
- A full refund (short-term right to reject) → Within 30 days. The 30-day right to reject.
- A repair or replacement, with the fault assumed to be there from the start → 30 days to 6 months. The burden is on the shop to show otherwise.
- A repair or replacement — but Mo may need to show the fault was there from the start → After 6 months. You can still claim for years if it should've lasted longer, but you may need evidence.
- Fact: “Your consumer rights are against the shop that sold it, not the manufacturer.” — The retailer can't just pass you on.
- Myth: “No receipt means no rights.” — A bank statement can be proof of purchase.
- Fact: “Online purchases usually have a 14-day cancellation period even if nothing's wrong.” — Distance selling rules — with exceptions, like personalised items.
- Myth: “An extended warranty replaces your legal rights.” — Your legal rights stay. A warranty is extra, not instead.